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Alumni Directory Q & A's

 

Q: I received a phone call from a company asking for my personal information. They said they were working on a directory for Azusa Pacific University.  Is this a legitimate project, or is it a scam?

A: The company we are working with to produce our new alumni directory is PCI: the data company (also known as Publishing Concepts.) PCI is a company that creates and publishes alumni directories for educational institutions. They are located in Dallas, TX, and their customer service number is 1-800-395-4724.


Q: I want to verify my information is correct. How can I do this?
A: There are a few ways to accomplish this. If you have received an email or postcard with a telephone number, you may call to speak with a representative who will walk you through the verification process. If you have received an email with a personalized URL, you may go to the online site to check your information. If you have questions, you may call PCI’s customer service desk at 1-800-395-4724.


Q: I ordered a directory/package over the phone and would like to cancel my order.  How do I do this?
A: Call the PCI customer service help desk at 1-800-395-4724, and they will take care of this for you.


Q: When will I receive my directory?
A: The total duration of the directory project is about 12 months. Since we began the project in March, the directories will be distributed in March.


Q: I ordered a package containing the Companion Airline Voucher, but I haven’t received the post card requesting verification of my address.
A: For those who purchase a package containing the Companion Airline Voucher, they will receive a postcard within 2 -3 weeks to go to the PCI website to initiate the voucher process by entering their name and user ID (shown on the postcard).  Alternatively, the buyer can call our client services team toll free (also shown on the postcard).

After verifying your address you will receive a tri-fold voucher that initiates the receipt of the authorization code to make your travel arrangements.

The concept of the Voucher is:
1. Book one flight through the voucher issuing travel agency & get a second companion ticket on that flight for free.
2. The Voucher is:
     a. Good for up to one year
     b. Good for domestic travel within the contiguous 48 states
     c. Good on 19 different airlines
     d. Black out dates do apply


Q: Can I choose for some or all of my information to not be printed in the directory?
A: Absolutely. You may tell the caller what information you would prefer to have excluded when you call to update/verify your information. You may also communicate this information to the PCI customer service desk or to the Alumni Office.


Q: Can anyone purchase a directory?
A: The Azusa Pacific University Alumni Directory is available for sale only to APU Alumni.


Q: How do I know my information will only be used for directory purposes?
A: Azusa Pacific University has a contractual agreement with PCI that states:
     1. The names, addresses and information provided to PCI by Client for the publication of the Directory will be held confidential by PCI, except to the extent that they are utilized in, or in the preparation of, the Directory and except as required by court order or law.
     2. The Directory will be made available only to alumni of Client listed in the Directory. Upon completion of the project, PCI will return to Client any and all electronic files that have been supplied by Client or produced by PCI in connection with the production of the Directory.